1. Introduction
Marga Bagus ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website margabagus.com or use our digital marketing and web development services.
Our Commitment
We believe in transparency and your right to privacy. This policy is written in plain language to help you understand exactly how your data is handled.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, company name
- Business Information: Website URL, industry, business goals, target audience
- Communication Records: Email correspondence, chat messages, call recordings (with consent)
- Project Information: Content, images, login credentials (securely stored), project requirements
Technical Information
- Website Analytics: IP address, browser type, device information, pages visited
- Cookies and Tracking: Website usage patterns, preferences, session data
- Performance Data: Website loading times, user behavior, conversion tracking
Marketing and SEO Data
- Campaign Data: Ad performance metrics, keyword rankings, traffic sources
- Social Media Insights: Engagement metrics, audience demographics (when managing social accounts)
- Competitor Analysis: Publicly available market research data
3. How We Collect Information
3.1 Direct Collection
- Contact forms on our website
- Email communications
- Phone calls and consultations
- Project onboarding processes
- Service agreements and contracts
3.2 Automatic Collection
- Google Analytics and similar web analytics tools
- Website cookies and tracking pixels
- Social media platform insights
- SEO and marketing tool integrations
4. How We Use Your Information
4.1 Service Delivery
- Providing SEO, web development, and digital marketing services
- Communicating about project progress and updates
- Accessing necessary accounts and platforms for service delivery
- Creating and managing digital marketing campaigns
4.2 Business Operations
- Processing payments and maintaining financial records
- Improving our services and website functionality
- Analyzing service performance and client satisfaction
- Legal compliance and record keeping
6. Data Security and Protection
6.1 Security Measures
We implement multiple layers of security to protect your information:
- Encrypted data transmission (SSL certificates)
- Secure password management systems
- Regular security updates and monitoring
- Limited access to personal information on need-to-know basis
Important Security Note
While we implement industry-standard security measures, no system is 100% secure. We recommend you also take precautions to protect your own data and accounts.
8. Your Rights and Choices
You have several rights regarding your personal data:
Access Your Data
Request a copy of all personal information we have about you
Update Information
Correct any inaccurate or outdated personal information
Delete Your Data
Request deletion of your personal information (subject to legal obligations)
Control Communications
Opt-out of marketing emails and adjust communication preferences
Data Portability
Receive your data in a portable format to transfer to another service
Object to Processing
Object to certain types of data processing for legitimate reasons
How to Exercise Your Rights
To exercise any of these rights, simply contact us using the information provided at the bottom of this page. We'll respond within 72 hours during business days.
9. Data Retention
9.1 Client Information
- Active client data retained for duration of service relationship
- Project files maintained for 1 year after project completion
- Financial records kept for 7 years (Indonesian tax requirements)
- Communication records retained for 3 years
9.2 Website Analytics
- Analytics data retained for 26 months (Google Analytics default)
- Cookie data expires based on cookie type and settings
- Performance data aggregated and anonymized after 2 years
10. International Data Transfers
While we primarily operate within Indonesia, some service providers may process data internationally:
- Cloud storage providers with global infrastructure
- International analytics and marketing platforms
- Payment processors with cross-border capabilities
- All transfers comply with applicable privacy laws
11. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.
12. Third-Party Websites and Services
12.1 External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.
12.2 Integrated Services
When we integrate third-party services for clients, we inform clients about data sharing, assist in configuring privacy settings when possible, and clients remain responsible for their own third-party service agreements.
13. Updates to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or website notification. Continued use of our services constitutes acceptance of updated policies.
15. Compliance and Governing Law
This Privacy Policy is governed by Indonesian privacy and data protection laws, including:
- UU No. 27 Tahun 2022 tentang Pelindungan Data Pribadi
- Peraturan Menteri Komunikasi dan Informatika terkait perlindungan data
- Other applicable Indonesian regulations regarding digital privacy
International Standards
While we comply with Indonesian law, we also follow international best practices including GDPR-inspired principles for data protection and user rights.
14. Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact:
Privacy Questions?
We're here to help with any privacy concerns or data requests.
Response Time: We aim to respond to privacy-related inquiries within 72 hours during business days.
