1. Acceptance of Terms
By accessing and using the services provided by Marga Bagus ("we," "us," or "our") through the website margabagus.com, you ("client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Offered
We provide the following comprehensive digital services:
- Search Engine Optimization (SEO) - Improve your website's visibility and organic search rankings
- WordPress Development - Custom website development and optimization
- Digital Marketing Campaigns - Strategic online marketing initiatives
- Website Development and Design - Complete web solutions from concept to launch
- Pay-Per-Click (PPC) Advertising - Managed advertising campaigns across platforms
- Digital Marketing Consultation - Strategic guidance and analysis
3. Service Agreement and Scope
3.1 Project Scope
All projects will be clearly defined in a separate project proposal or contract. Any changes to the original scope may result in additional charges. Timeline estimates are provided in good faith but may be subject to change based on project complexity.
Important Note
Clear communication about project scope helps ensure successful outcomes and prevents misunderstandings. We encourage detailed discussions during the planning phase.
3.2 Client Responsibilities
- Provide necessary materials, content, and access credentials in a timely manner
- Respond to project-related communications within 48 hours during business days
- Provide feedback and approvals within agreed timeframes
- Ensure all provided content is original or properly licensed
4. Payment Terms
4.1 Pricing and Payments
All prices are quoted in Indonesian Rupiah (IDR) unless otherwise specified. Payment schedules will be outlined in individual project agreements. Late payments may incur additional fees as specified in project contracts.
4.2 Refund Policy
Refunds are evaluated on a case-by-case basis. Work already completed cannot be refunded. Refund requests must be submitted in writing with valid reasoning.
5. Intellectual Property
5.1 Client Content
Clients retain ownership of their original content, logos, and materials. Clients grant us license to use provided materials for project completion. Clients are responsible for ensuring they have rights to all provided content.
5.2 Developed Work
Upon full payment, clients receive ownership of custom developed websites and materials. We retain the right to use project work in our portfolio and marketing materials. Third-party tools, plugins, and frameworks remain property of their respective owners.
6. SEO and Digital Marketing Disclaimers
6.1 SEO Results
SEO results cannot be guaranteed and depend on various factors including search engine algorithm changes. We employ industry best practices and white-hat techniques. Typical SEO results may take 3-6 months to become evident.
SEO Timeline Expectations
Search engine optimization is a long-term strategy. While some improvements may be visible within weeks, significant results typically require 3-6 months of consistent effort.
6.2 Digital Marketing Performance
Marketing campaign performance depends on various external factors. We optimize campaigns based on data and best practices. Results may vary based on industry, competition, and market conditions.
7. Website Development and Maintenance
7.1 Website Functionality
Websites are tested across major browsers and devices before delivery. Minor adjustments within 30 days of launch are included at no additional cost. Major changes or additions after project completion may incur additional fees.
7.2 Third-Party Services
We may recommend third-party services (hosting, plugins, tools). Clients are responsible for third-party service fees and terms. We are not liable for third-party service interruptions or issues.
8. Limitation of Liability
8.1 Service Limitations
Our liability is limited to the amount paid for services. We are not responsible for indirect, incidental, or consequential damages. Force majeure events may affect service delivery timelines.
8.2 Website Security
While we implement security best practices, no website is 100% secure. Clients are responsible for maintaining regular backups. We recommend keeping all software and plugins updated.
9. Confidentiality
We respect client confidentiality and will not share sensitive business information. Non-disclosure agreements can be arranged for sensitive projects. We may use general project details for portfolio and marketing purposes.
10. Termination
10.1 Project Termination
Either party may terminate services with written notice. Completed work up to termination date will be billed. All materials and access will be returned or removed upon termination.
10.2 Account Suspension
We reserve the right to suspend services for non-payment or terms violations. Advance notice will be provided when possible.
11. Communication and Support
11.1 Business Hours
Standard business hours: Monday-Friday, 9:00 AM - 6:00 PM WIB. Emergency support may be available for critical issues. Response times may vary during weekends and holidays.
11.2 Communication Channels
Primary communication through email and WhatsApp. Project management tools may be used for larger projects. All project changes and approvals should be documented in writing.
12. Compliance and Legal
12.1 Indonesian Law
These terms are governed by Indonesian law. Disputes will be resolved through Indonesian courts or agreed arbitration. Services comply with applicable Indonesian digital and business regulations.
12.2 Data Protection
We comply with applicable data protection regulations. Client data is handled according to our Privacy Policy. Data retention periods are outlined in our Privacy Policy.
13. Changes to Terms
These terms may be updated periodically. Clients will be notified of significant changes. Continued use of services constitutes acceptance of updated terms.
14. Contact Information
For questions about these Terms of Service, please contact:
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